deeph

Help

Answers to the most common questions. If you can't find what you need, get in touch via Contact.

Getting started

What is deeph?

A network for short posts from near you. You read what people around you are thinking, asking or planning, and you can write cards yourself. If a post speaks to you, you send a request. Once it's accepted, you continue privately.

Why do I have to be 18?

deeph brings strangers from the same area into conversation. To protect children and young people, the app is for adults only. Nobody sees your date of birth, and your age is only shown if you turn it on.

Why do I need a profile picture?

A picture makes conversations more personal and makes fake accounts harder. It is checked automatically before upload.

Posts

Who sees my post?

Signed-in people nearby, depending on the radius they've set. They see your username, the approximate distance, the place name and when you posted, never your exact location.

How long is a post visible?

As long as you choose when writing it: 2 hours, 24 hours, 3 days or 7 days. After that it disappears from the feed and stays only in the archive on your profile.

Can I end or delete a post early?

Yes. Open it on your profile. “End” removes it from the feed immediately and keeps it in your archive. “Delete” removes it for good, including audio and reactions.

How many posts can I publish?

Up to 10 per day and up to 30 visible at the same time.

Why was my text or audio rejected?

Before publishing, we automatically check posts for words that aren't allowed here. For audio, a transcript is created briefly for this and not stored. Change that part and try again.

Requests and chats

How do requests work?

Under each post you can send the author a short message. They decide whether to accept. Only then is a chat created. If they decline, you won't be told why.

Why do photos in chats disappear?

Photos are visible for 48 hours; then we delete them. Voice messages and texts stay.

What happens when I delete a chat?

It disappears for you. The other person still sees the previous history but can no longer write to you. If they delete it too, it's gone for good.

Safety

How do I report something?

For a post, tap “⋯” under the card; for a story, a profile or in a chat, open the menu and choose “Report”. The person won't find out who reported them. For chats, the last 20 messages are sent along for review.

How do I block someone?

Use the same menu and choose “Block”. You will no longer see each other's posts and stories and can no longer write to each other. The person won't be notified.

My account has been suspended

Everything you need to know is in Help with suspensions.

Account and settings

How do I set up notifications?

In the app under Settings → Notifications. There you can turn requests, messages, reactions and the weekly reminder on or off individually.

How do I change my email address or password?

Under Settings → Account. A new email address only applies once you tap the link in the confirmation email.

How do I delete my account?

Under Settings → Account → Delete account. This immediately and permanently deletes your profile, profile picture, all posts including the archive, stories, requests and blocks. In chats, your previous messages remain readable for the other person, shown as “Deleted account”. Cancel any Pro subscription separately in your Apple settings.

What is Pro?

Pro unlocks 24 additional card colours. More under Pro.